• General Assistance/Student Ombuds
  • The Student Ombuds staff will act as a source of information on university rules, regulations, policies, and procedures, and will provide guidance in utilizing these resources as appropriate. General Assistance and guidance on any matter related to the college will also be provided.
• Student Support Services (SSS)
  • SSS supports students by coordinating services across the campus and within the community to assist students facing crises, life traumas, and other barriers that may impede their success.
• Commencement
  • Student Affairs coordinates the Commencement Ceremony and is available to assist students with questions or concerns about the different processes.
• Complaint
  • Students who have a complaint can seek guidance from Judicial Affairs on options available to obtain a resolution.
• Food Insecurity
  • Students who are experiencing food insecurity can meet with Student Affairs Staff to discuss available resources.
• Health Clinic
  • The Health Clinic provides free and confidential health care to students. It provides evaluation and treatment for acute and chronic medical conditions as well as guidance on practices that promote good health and disease prevention.
• Petrie Emergency Grant
  • The Carroll and Milton Petrie Student Emergency Grant Fund was created to provide eligible students facing short-term, nonrecurring emergencies with a one-time grant to alleviate the situation so they can continue and complete their education at the college.
• Student Activities, Involvement and Leadership (SAIL)
  • SAIL provides co-curricular experiences that strengthen the personal development and academic growth of all students. They provide information and support for clubs, organizations and Student Government.

The IT help desk provides general technical support for college email, Wi-Fi, and all officially supported CUNY and Brooklyn college web and mobile applications.

Contact the IT Helpdesk

In-Person Support

You can bring your laptop or device to the WEB lab for in-person assistance with setting up your college email and connecting BC-Wi-Fi.

Getting Connected

It’s easy to stay connected with the college no matter where you are. If you have any questions review and search BC Knowledge for Students (this website) to find answers.

• The 3 accounts you need to know at Brooklyn College
• Download the Navigate Student and BC Navigator mobile apps
• Learn how to access your official Brooklyn College email account.
• Visit the public computer labs (West End Building, the Library Café and in  the main Library building).
• Connect your laptop and mobile devices to BC WiFi.

Getting Around

• Campus Map
• Travel Directions and Parking

Getting Help

Brooklyn College offers a wide array professional advisers, counselors and peer support options to assist you:

Advisors are available to assist you whether you are a current student, an entering transfer student, or an entering first-year student.

Schedule an Appointment on EAB Navigate

Contact Information

Room/Location: 3207 Boylan Hall
Phone: 718.951.5471 web
Email: caass@brooklyn.cuny.edu

The graduate deputies and program heads offer personalized academic advisement, course permissions, and approvals at the departmental level for various academic transactions. Regular consultation with the graduate deputy or program head of their programs is a key factor to a successful graduate career at Brooklyn College.

Contact Information

102 West Quad Center
718.758.8150 web
esc@brooklyn.cuny.edu
Follow our Instagram for important updates.

In-Person Services

Check our website for the latest schedule.

Virtual Help Desk

• Registration services
• Financial Aid services
• Bursar services

Need Advisement?

• Meet with a Registrar specialist
• Meet with a financial aid specialist
• Meet with a Bursar/Payment Services specialist

Registration Services

• Class Auditing / Senior Citizen Auditing Application Intake
• Diploma Distribution
• Enrollment Verification Letters
• General Registration Help
• Maintenance of Matriculation Request Intake
• Personal Data Change Requests
• Register and Pay Your Bill Online
• Registrar Specialists
• Residency Forms and Documentation Intake
• Visiting Student Application Intake

Financial Aid Services

• Financial Aid and Scholarships
• Financial Aid Resources and Forms
• Financial Aid Specialists

Cashiering Services

• Tuition and Fees Payment

ID Services

• New IDs
• IDs—Validations / Replacements
• Assistance with Digital ID

For more information and services, visit the Enrollment Services Center website.

The college is in the process of migrating advisement offices to Navigate Student. In the interim, use the list below to find the proper tool to schedule your appointment. Note: Navigate Student uses your CUNY Login and the other tools use your WebCentral ID.

Looking for room reservations?

Call for immediate assistance: 718-951-4357 (x4357 on campus).

Remote Support: Helpdesk technicians can remotely connect to most computers for troubleshooting depending on the issue. If a technician contacts you to start a remote support session, go to https://help.brooklyn.cuny.edu/.

In-Person Support: you can bring your laptop or device to the WEB lab for in-person assistance.

Helpdesk Services for Students

The IT helpdesk provides general technical support for most on-campus and officially supported CUNY and Brooklyn college web and mobile applications. Our list of supported student technologies include:

• Brooklyn College student email accounts
• BC WiFi connections
• College-issued computers: desktops, laptops, iPads
• CUNY Login credentials that include signing in to CUNYfirst, Brightspace, Microsoft 365, College Email Accounts, Dropbox, DegreeWorks, Zoom
• WebCentral ID credentials and services

Learn more about Brooklyn College and CUNY applications and services.