IT Helpdesk

Contacting the Helpdesk

Call for immediate assistance: ☎ 718-951-4357 (x4357 on campus).

Remote Support: Helpdesk technicians can remotely connect to most computers for troubleshooting depending on the issue. If a technician contacts you to start a remote support session, go to https://help.brooklyn.cuny.edu/.

In-Person: you can bring your laptop or device to the WEB computer lab for in-person assistance.

Helpdesk Services for Students

The IT helpdesk provides general technical support for most on-campus and officially supported CUNY and Brooklyn college web and mobile applications. Our list of supported student technologies include:

  • Brooklyn College student email accounts
  • BC WiFi connections
  • College-issued WiFi hotspots
  • College-issued computers: desktops, laptops, iPads
  • CUNY Login credentials that includes signing in to CUNYfirst, Blackboard, Microsoft Office 365, Dropbox, DegreeWorks, Zoom
  • BC WebCentral login credentials and services

Learn more about Brooklyn College and CUNY applications and services.

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