Contacting the Helpdesk
Call for immediate assistance: ☎ 718-951-4357 (x4357 on campus).
Remote Support: Helpdesk technicians can remotely connect to most computers for troubleshooting depending on the issue. If a technician contacts you to start a remote support session, go to https://help.brooklyn.cuny.edu/.
In-Person: you can bring your laptop or device to the WEB computer lab for in-person assistance.
Helpdesk Services for Students
The IT helpdesk provides general technical support for most on-campus and officially supported CUNY and Brooklyn college web and mobile applications. Our list of supported student technologies include:
- Brooklyn College student email accounts
- BC WiFi connections
- College-issued WiFi hotspots
- College-issued computers: desktops, laptops, iPads
- CUNY Login credentials that includes signing in to CUNYfirst, Blackboard, Microsoft Office 365, Dropbox, DegreeWorks, Zoom
- BC WebCentral login credentials and services
Learn more about Brooklyn College and CUNY applications and services.