The IT help desk provides general technical support for college email, Wi-Fi, and all officially supported CUNY and Brooklyn college web and mobile applications.

Contact the IT Helpdesk

In-Person Support

You can bring your laptop or device to the WEB lab for in-person assistance with setting up your college email and connecting BC-Wi-Fi.

The two accounts you need to know

There are two accounts you need to know: Your CUNY Login and your WebCentral ID. You use these accounts to access all of the online tools and services at Brooklyn College.

□ Claim your CUNY Login

Use your CUNY Login to access important systems like CUNYfirst, CUNY Student Email, DegreeWorks, Microsoft 365, Navigate Student, and more.
Get Started

□ Create your WebCentral ID

Your WebCentral ID gives you access to important local Brooklyn College apps and services, like your Digital ID, Bulldog Connection, and Handshake.
Get Started

□ Connect to your student email account

Your student email account is used for all official communications from CUNY and Brooklyn College. This includes information from your professors in Brightspace (CUNY’s learning management system).

• Your student email is part of your CUNY Microsoft 365 account.
• Sign in to your email using your CUNY Login.
• When you first sign in, you will be required to set up a separate multi-factor authentication code. You cannot access your email without completing this step.
• You can check your student email on the web and configure your devices to use it.

Get Started

□ Download the BC Navigator/Digital ID app

Use BC Navigator to access your Digital ID and other personalized information. Learn more about BC Navigator.

• Create your WebCentral ID
• Sign in using your WebCentral ID to access your Digital ID.
• View your schedule, tuition, and grades.

Get Started

□ Download the Navigate Student app

Navigate Student (by EAB) is used at Brooklyn College to schedule appointments with academic and financial aid counselors. Learn more about Navigate Student.

Sign in with your CUNY Login.

Get Started

□ Bookmark BC Knowledge

This website (BC Knowledge for Students) includes helpful information and guides about all of the technology tools and services available to you as a student. Bookmark this page or visit students.brooklyn.edu anytime for help.

□ Sign in to LinkedIn Learning

Sharpen your skills with your free CUNY LinkedIn Learning account. Access a large library of self-paced video courses taught by industry professionals. Whether you’re looking to fine-tune professional skills, explore a new career path, or simply learn something new, LinkedIn Learning is a great resource you won’t want to overlook.
Get Started

Need help?

The Brooklyn College technology helpdesk can assist you with accessing and troubleshooting most of the online services and apps used at Brooklyn College. Learn more about the ITS Helpdesk.

For in-person help setting up your devices for BC student email and Wi-Fi visit the WEB Lab.

There’s so much more …

Learn more about all of the technology tools and services available to Brooklyn College students.