Contacting the Helpdesk Call for immediate assistance: ☎ 718-951-4357 (x4357 on campus). Remote Support: Helpdesk technicians can remotely connect to most computers for troubleshooting depending on the issue. If a technician contacts you to start a remote support session, go to https://help.brooklyn.cuny.edu/. In-Person Support: you can bring your laptop or…
Check the minimum system requirements by visiting Microsoft’s support page. Before you start, uninstall previous versions of Microsoft® Office. Refer to the installation guide for instructions. Experiencing Issues Activating Office 365? Verify that your password had been synced to Microsoft. Log in with your full e-mail address. For some incoming freshmen and newly incoming transfer…
CUNY licenses Microsoft 365 for Education for all CUNY students. Microsoft 365 is a cloud-based suite of professional-grade business applications — including Word, Excel, Powerpoint, OneNote, Outlook, OneDrive, and Teams. You can use these applications on the web and install them on up to five devices (computers, tablets, and smartphones)….
To initiate a return, please email Device Return. All devices must be returned in person to our WEB Computer Lab during normal business hours. Allow up to three business days for the return to be completed once it is received at our facility. You will receive a confirmation e-mail when the device…
Brooklyn College no longer has a device loan program. Students are encouraged to utilize the many computers available in our on-campus computer labs. Return an older loaner device
Need Help? Are these instructions not working for your device? Contact the IT Helpdesk at 718-951-4357 or open a support request online. You can also bring your device to the WEB computer lab for in-person help.
Running Windows 7 or Older? If your laptop is running an older version of Windows, you need to install an 802.1X client to use BC-WiFi. If the information you have entered is correct, you will be automatically logged into the BC-WiFi. Need Help? Are these instructions not working for your…