• How do I connect to a wired Ethernet port on campus (AVLAN)?

    Authenticated network ports are available in most college classrooms. An authenticated network port (like Wi-Fi) requires you to sign in to the network using your Brooklyn College email credentials. This allows the college to ensure that only authorized users connect to our networks and allows ITS to identify the user…

  • Are there secure device charging stations on campus?

    Yes. The following locations have one or more secure cabinets, with individually secured powered lockers where you can leave your laptop, tablet or mobile device to charge. You can set your own unique combination when stowing your device. If you forget your combination, contact Campus Security at 718-951-5511 for assistance. Locations…

  • What is Schedule Builder?

    Schedule Builder helps students explore, plan and build class schedules in CUNYfirst. Students can arrange selected courses into a conflict-free timetable grid, making it easier to see what available options best fits into their personal and academic schedules. To access Schedule Builder sign in to CUNYfirst using your CUNY Login and click…

  • My Digital ID says the application encountered an error?

    If you see the following screen when trying to open your Digital ID (and you are signed in to BC Navigator), try refreshing the BC Navigator app (close and restart) and reopen the Digital ID. Your Digital ID should refresh.

  • How do I schedule an appointment in Navigate Student?

    If you don’t see the exact type of appointment you are looking to schedule, select the closest option – you will have an opportunity to input a comment or specific question when confirming your appointment.

  • What is Navigate Student?

    Navigate Student is a mobile app and web application used at Brooklyn College to schedule appointments with academic advisors, counselors, and specialists from other areas. Why should I use Navigate? What appointments can I schedule using Navigate Student? How do I schedule an appointment in Navigate Student?

  • How do I set up my student email account on Outlook for Mac?

    1. Follow the steps to install Microsoft Office 365. If you choose a custom installation, be sure to include Outlook. 2. Open Outlook clicking the icon in your dock. If you don’t see the icon, search for “Outlook” using Spotlight or open Finder > Applications > Microsoft Outlook. 3. With Outlook…

  • IT Helpdesk

    Contacting the Helpdesk Call for immediate assistance: ☎ 718-951-4357 (x4357 on campus). Remote Support: Helpdesk technicians can remotely connect to most computers for troubleshooting depending on the issue. If a technician contacts you to start a remote support session, go to https://help.brooklyn.cuny.edu/. In-Person Support: you can bring your laptop or…