CUNY requires Multi-Factor Authentication (referred to as MFA) for all student CUNY Login IDs. You need to install and use a supported authenticator app and enter a verification code every time you sign in to an application or service that requires your CUNY Login, including CUNYfirst, Brightspace, Navigate Student, Microsoft 365 (Email), DegreeWorks, and FACTS. This change is separate from the multi-factor authentication that you already use for your college email account on Microsoft 365.
Frequently Asked Questions
Q: What is MFA?
A: MFA (Multi-Factor Authentication) adds extra security to your account by requiring you to verify your identity beyond just a password using a device that you own (like your phone with an authenticator app).
Q: Is CUNY Login MFA the same as Microsoft 365 MFA?
A: No. CUNY Login MFA is separate and only used for logging into CUNY systems. Microsoft 365 MFA is only for Microsoft apps like Outlook, Teams, and OneDrive.
Q: Can I use the same authenticator app I use for other services?
A: If you’re using a supported app like Microsoft Authenticator or Google Authenticator, you can add your CUNY Login account—no need to install a new app.
Q: What if I don’t have a mobile phone capable of running an authenticator app?
A: If you don’t have access to a smartphone, you can use Oracle Mobile Authenticator App on a Windows PC (Mac is not supported by Oracle). Using email, voice calls, or text messages for CUNY Login MFA is not supported. Here are some MFA options for Mac OS.
Q: How often will I need to enter a verification code?
A: Every time you sign in to a system that uses your CUNY Login credentials.
Q: How do I find my CUNY Login verification code after I complete the setup process?
A: When prompted for your verification code after signing in with your CUNY Login, open the Microsoft Authenticator app on your mobile device and enter the code for CUNY Login. A new code is generated every 30 seconds
Q: My CUNY Login MFA device was lost, stolen, or replaced.
A: If you no longer have access to the device you used for CUNY Login MFA verification (due to loss, theft, or device change), your CUNY Login MFA will need to be reset. Contact the ITS Helpdesk immediately for assistance by phone at 718-951-4357 or by submitting a support request.
Q: How to respond to CUNY Login MFA requests and prompts?
A: See the guide: How to respond to CUNY Login MFA requests and prompts
If you have questions or need help setting up your CUNY Login MFA, contact the ITS Helpdesk.